Process
services apply to the introduction and improvement of a process
approach to business. While control is of interest to companies
from an early stage and smaller size, formal process improvement
is typically of concern to more mature companies, both
- technology
companies and
- in-house
IT departments of companies,
where
they have experienced a key organisational development, and/or
wish to improve on past experiences.
A number of process frameworks, in particular ISO 9001:2000
and SEI's CMM®/CMMI® and ISO 15504 (SPICE), are considered.
Their principles are employed in ensuring an effective process
for software work, and a graduated improvement in this process
in line with the special demands on the software development
function as the software products evolve.
Examples
of the areas of service are:
1.
process improvement using CMM®/CMMI® or SPICE
2.
quality system implementation using ISO9001
3.
process modelling to address specific process areas such
as testing, requirements engineering, and project management
4.
development of skills on modern approaches to test management,
requirements management, and project management
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